How much does it cost to get a new customer? How much do you make from every interaction with that customer? How long does the customer stick around? How many new customers will existing customers bring you over time?      
- 4 hours ago 18 May 24, 1:29am -

Doing math problems in your head is a skill. No one is born knowing the answer to, “You have 35 coins in nickels and quarters. They add up to $4.15. How many quarters do you have?” but we can learn. And some people find it easier than others, but…
- 1 day ago 17 May 24, 1:50am -

It’s easy to see a complaint as simple whining, the narcissistic impatience of someone who has enough insulation from the real world that they can share their dissatisfaction over just about anything. But a complaint unheard gives us no way to impr…
- 2 days ago 16 May 24, 1:51am -

A few hundred years ago, small towns in New England embraced the idea of the town hall. Citizens (at the time, just the white men) came together and worked through the town’s agenda. Each person could speak, each person could vote, it was direct an…
- 2 days ago 16 May 24, 1:50am -

When we do something nice for someone, a ‘thank you’ and a smile is nice to receive. And, in many parts of human culture, it’s a bit expected. But when something goes wrong, if we drop a plate or miss a turn or make someone late, it’s particu…
- 3 days ago 15 May 24, 1:50am -

We can agree that Isaac Newton didn’t invent gravity. It was here all along, but he gets some credit for naming it and describing it. And Columbus definitely didn’t discover North America. There had been people living here for tens of thousands o…
- 4 days ago 14 May 24, 2:37am -

Peeves make lousy pets. They undermine us and put us on edge. But quirks? Little eccentricities we see in the world that offer a cost-free smile. Habits or interactions that always make us a little lighter on our feet and open the door to better… T…
- 5 days ago 13 May 24, 1:54am -

Over the last few years, I’ve moved my internet life from web2 to web3 and rarely use any web2 services anymore. So I am starting a series called “I’ve Moved Onchain” to explain this journey to everyone and today’s opening post is about blo…
- 16 days ago 2 May 24, 10:30am -

The Partnership for NYC, alongside its partners at the MTA, the Port Authority of New York and New Jersey, NJ TRANSIT, and NYC Department of Transportation, launched a call for applications for the 6th annual Transit Tech Lab this week. To kick off t…
- 10 Jan 24, 5:49am -

Last summer I sat down with Tom Secunda, who co-founded Bloomberg LP with Mike Bloomberg, to talk about areas of shared philanthropic interest. Tom told me that academic institutions do not have access to the kind of AI/ML infrastructure that the top…
- 9 Jan 24, 7:05am -

Chris Dixon, who leads the A16Z crypto fund, and has been an entrepreneur, VC, and friend of mine for over twenty years, has written a book called Read Write Own that is available for pre-order now and will start shipping at the end of the month. Chr…
- 8 Jan 24, 7:02am -

As we enter 2024, the capital markets have found their footing and are moving higher. The Fed has taken interest rates as far as they want at this time and inflation has come down. It seems that a “soft landing” is likely. That is good news for t…
- 1 Jan 24, 7:31am -

I like to bookend the New Year holiday with two posts, one looking back at the year that is ending (What Happened) and one looking forward to the year ahead (What Will Happen). This is the first of these two posts. The second one will run tomorrow. I…
- 31 Dec 23, 6:45am -

Every year I put together a playlist at the end of the year with some of the new music I found and got into. Most of these songs are under the radar which is my favorite kind of music. So I hope you find something new that you like in here.
- 20 Dec 23, 5:15am -

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